Marketing taught me how to think about people. Customer success taught me how to listen to them. Design is where both of those things became useful at the same time. But somewhere between spreadsheets and FAQs, I kept finding myself drawn to the same question: why is this so hard to use? That question became a career. Five years in, I'm a Product Designer who gets to turn that frustration into solutions people actually enjoy — and I wouldn't have it any other way.